Hello, We experienced a server failure on December 5, 2017 at around 2pm UTC on our primary server (SRV1). Our secondary services such as TeamSpeak were affected as the Database is hosted on the server that failed. We had contacted the host to perform a hard reset, while this did bring up most of the […]
Hello, since we haven’t posted a while, I figured I would give you an update on what’s going on. These are not finalized and are still being worked on. Some of you may have noticed you can log in using Google, and Facebook. Yes this does work and you can use it. However this will […]
Planned Maintenance ✓ Resolved Server Maintenance System TeamSpeak Reason for Maintenance Upgrade TeamSpeak server to 3.0.13.8, backup databases, Add additional memory Duration ~ 5 minutes Description The TeamSpeak 3 server (voice.helpcomponline.com, voice.gamersarray.com) will be brought down to update to the latest version 3.0.13.8. We will be upgrading the memory on the machine to prevent issues […]
We are currently investigating why TeamSpeak is not responding. We’re unable to connect to the server, or able to send a distress signal to force a reboot. We’ve also received multiple alerts regarding CPU usage and memory usage. Update 2:41 UTC – We’ve successfully sent a shutdown command. We’re rebooting the server now. Update 2:42 […]
We will be performing another inactive channel wipe on July 18, 2017. Please check https://gamersarray.com/teamspeakchannelactivity to see if your channel is inactive. Only inactive channels (channels with a red icon) will be deleted. If your channel is showing as inactive and it should be active please submit a ticket here: https://support.helpcomponline.com/en/new-ticket – Include your channel […]
We have updated the Channel Management system to 1.1. This includes some graphical changes, bug fixes, and some new features. If you find any issues please open a ticket or submit a bug report at http://bugs.helpcomponline.com/ Normally we wouldn’t make a post about this, but this was a fairly big update (50+ changes) we […]
Unfortunately when we were testing the deployment system it pushed outdated files to the web server which caused System Status to stop working. We have resolved this issue, but it will take a few days for the bugs to disappear as the job running has failed multiple times and has not filled in required information. […]
We will be performing emergency maintenance on the webserver as it is critically low on memory. This should take less than a minute and should have no noticeable effect (other than unable to access GamersArray, and MyExtraneous). As of right now we don’t have an exact time of when this will happen, but most likely […]
We have updated to PHP 7, and have made a bunch of other changes as well. If you have any issues please contact us ASAP at admin@helpcomponline.com or at support.helpcomponline.com. GamersArray should be a lot faster now as well thanks to the new PHP changes.
Although MyExtraneous is deprecated and I highly recommend you not use that system, I have updated it to support https as well as fix some bugs. I am currently working on a global ban list for GamersArray – so you can view TeamSpeak / Website bans.
Both the System Status page and the Channel Management have been fixed. Channel Management had a permission error which prevented scripts from loading. I recoded the Affected Systems on the System Status page which was causing a blank screen. Also fixed the outage table where it was incorrectly marking services as being in-maintenance or down. […]
Planned Maintenance Major Incident High Severity Service Partially Restored ✓ Resolved Server Maintenance System TeamSpeak Reason for Maintenance Upgrade TeamSpeak server to 3.0.13.6, backup databases Duration ~ 3 minutes Description The TeamSpeak 3 server (voice.helpcomponline.com, voice.gamersarray.com) will be brought down to update to the latest version 3.0.13.6. We are also hoping that the server restart […]