There have been connection issues both to our website and TeamSpeak server. I’ve notified the host of the issue. If they’re unable to resolve this I will be moving the TeamSpeak server to another location as it only seems to be affecting the East Data Center. This does not seem to be a DoS issue […]

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I have received some reports from about 3-5 users that are having issues connecting to our servers (GamersArray and TeamSpeak). After extensive testing there is no issues on our end so it seems to be a DNS or a DNS node issue going from their locations to our Data Center (South Carolina).   I have […]

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We were recently informed that some users were unable to edit their channel descriptions inside TeamSpeak. If you’re unable to do something inside TeamSpeak, please contact one of the admins. If we’re not notified of potential problems we might not find out about them for some time. Anything you can do on GamersArray you should […]

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We have moved our site to a different host. This is the same host our TeamSpeak server is on. Due to the bad downtime with our old host we’ve decided to move our website as well. Plus we’re now guaranteed 99.999% uptime.   If you experience any problems please get in contact with me ASAP.

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We have updated the password system. Old passwords should be immediately converted to the new system after a successful login. If you’re having issues logging in please contact me on TeamSpeak or submit a support ticket at https://support.helpcomponline.com/new-ticket   This only affects GamersArray. If you’re having issues logging in you can try resetting your password.

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There are connectivity issues in our NJ datacenter. The host is looking into it.   Affected Systems: Primary DNS, TeamSpeak, GamersArray, Services hosted on SRV Current Status: Resolved. [April 19. 09:08 UTC – DDoS attack at our host.]   Sorry for any inconvenience. This shouldn’t happen much longer as we are switching hosts due to […]

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We may be moving our server again due to the recent amount of DoS attacks at our current datacenter as well as to get ready for our re-release. We plan to make this transition on Friday April 15, 2016 but may delay it. During this move we will move to a better rated datacenter that […]

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We're releasing GamersArray Channel Management for public testing! This means that our MyExtraneous system will become deprecated shortly. I will slowly start adding notices to the site recommending people move to GamersArray. Please see http://support.helpcomponline.com/kb/3-website for tutorials using this new system. If you're having issues, open a support ticket or email support@helpcomponline.com The following are [...]
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Currently we’re running version 3.0.11.4 and may not update to the latest 3.0.12.x as there have been a lot of security vulnerabilities introduced in 3.0.12.x It seems the latest version (3.0.12.3) seems to have fixed most, but we’re still looking into it. When we receive more information we will let you know.   Depending on […]

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