We have updated the Channel Management system to 1.1. This includes some graphical changes, bug fixes, and some new features. If you find any issues please open a ticket or submit a bug report at http://bugs.helpcomponline.com/ Normally we wouldn’t make a post about this, but this was a fairly big update (50+ changes) we […]
Unfortunately when we were testing the deployment system it pushed outdated files to the web server which caused System Status to stop working. We have resolved this issue, but it will take a few days for the bugs to disappear as the job running has failed multiple times and has not filled in required information. […]
We will be performing emergency maintenance on the webserver as it is critically low on memory. This should take less than a minute and should have no noticeable effect (other than unable to access GamersArray, and MyExtraneous). As of right now we don’t have an exact time of when this will happen, but most likely […]
We have updated to PHP 7, and have made a bunch of other changes as well. If you have any issues please contact us ASAP at admin@helpcomponline.com or at support.helpcomponline.com. GamersArray should be a lot faster now as well thanks to the new PHP changes.
Although MyExtraneous is deprecated and I highly recommend you not use that system, I have updated it to support https as well as fix some bugs. I am currently working on a global ban list for GamersArray – so you can view TeamSpeak / Website bans.
Both the System Status page and the Channel Management have been fixed. Channel Management had a permission error which prevented scripts from loading. I recoded the Affected Systems on the System Status page which was causing a blank screen. Also fixed the outage table where it was incorrectly marking services as being in-maintenance or down. […]
Planned Maintenance Major Incident High Severity Service Partially Restored ✓ Resolved Server Maintenance System TeamSpeak Reason for Maintenance Upgrade TeamSpeak server to 3.0.13.6, backup databases Duration ~ 3 minutes Description The TeamSpeak 3 server (voice.helpcomponline.com, voice.gamersarray.com) will be brought down to update to the latest version 3.0.13.6. We are also hoping that the server restart […]
This issue has been resolved. This issue was caused by a failing router in the data center. There is currently an ongoing issue with our host. After some investigation it seems to be a routing node is having an issue and is being looked into. If I receive any more information I will update this […]
Some people may have been aware that the site was extremely slow. This was due to an issue with page compression and has been resolved. Sorry for any inconveniences.
As of Dec 24 05:22 UTC all inactive channels were removed. Primary Channel Active Inactive Total Primary FPS 1 11 12 Indie 0 3 3 MMORPG 17 21 38 Strategy 9 5 14 Other 18 13 31 Other Public 0 0 0 Private 10 4 14 Premium 0 0 0 Aion 8 1 9 All […]