wrote in Uncategorized 0 comments .

We have updated the password system. Old passwords should be immediately converted to the new system after a successful login. If you’re having issues logging in please contact me on TeamSpeak or submit a support ticket at https://support.helpcomponline.com/new-ticket   This only affects GamersArray. If you’re having issues logging in you can try resetting your password.

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wrote in Outages 0 comments .

There are connectivity issues in our NJ datacenter. The host is looking into it.   Affected Systems: Primary DNS, TeamSpeak, GamersArray, Services hosted on SRV Current Status: Resolved. [April 19. 09:08 UTC – DDoS attack at our host.]   Sorry for any inconvenience. This shouldn’t happen much longer as we are switching hosts due to […]

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wrote in News 0 comments .

We may be moving our server again due to the recent amount of DoS attacks at our current datacenter as well as to get ready for our re-release. We plan to make this transition on Friday April 15, 2016 but may delay it. During this move we will move to a better rated datacenter that […]

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wrote in Outages 0 comments .

I am aware of a connection issue currently happening with our TeamSpeak server. I have notified the host as I’m unable to remote in at all, nor am I able to restart the server.   Current Status: Resolved – 3:03PM UTC [Due to a DoS attack on another server] Update: 2:54PM UTC – Restart has […]

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wrote in Uncategorized 0 comments .

Some people have notified me that there’s high packet loss occurring and that connection quality is bad. As I suspected a DoS I have enabled advanced DoS / DDoS protection and have turned on connection limiting. After doing some research network traffic is normal and there’s no DoS/DDoS alerts. I have notified the host about […]

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wrote in News 0 comments .
We're releasing GamersArray Channel Management for public testing! This means that our MyExtraneous system will become deprecated shortly. I will slowly start adding notices to the site recommending people move to GamersArray. Please see http://support.helpcomponline.com/kb/3-website for tutorials using this new system. If you're having issues, open a support ticket or email support@helpcomponline.com The following are [...]
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wrote in Maintenance 0 comments .

Currently we’re running version 3.0.11.4 and may not update to the latest 3.0.12.x as there have been a lot of security vulnerabilities introduced in 3.0.12.x It seems the latest version (3.0.12.3) seems to have fixed most, but we’re still looking into it. When we receive more information we will let you know.   Depending on […]

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wrote in News 0 comments .
For those that were not aware we were working on a Channel Management System to replace slow, old, and bad looking MyExtraneous version. We went through a total of 4 revisions (MyExtraneous, Testing, Alpha, and now Beta). The Beta Version is going to be the public version once we get all the features added (Create [...]
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wrote in Outages 0 comments .

The majority of the users connected to TeamSpeak were dropped for an unknown reason. Attempting to reset the firewall had no effect which forced me to restart the TeamSpeak process.. Process would not restart then causing a kernel crash. Upon restarting the server the TeamSpeak Start Script failed to initialize requiring me to manually start […]

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wrote in Uncategorized 0 comments .

There will be a channel purge for inactive channels on Public Channels, Private Channels, and Premium Channels ONLY. This purge will happen on January 17, 2015. All other channels (Indie, FPS, MMORPG, Other, Aion, Strategy) will not be included in this inactivity wipe.   Only inactive channels in Public, Private and Premium will be deleted. […]

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