Planned Maintenance ✓ Resolved Server Maintenance System TeamSpeak Reason for Maintenance Upgrade TeamSpeak server to 3.1.1, Update Server License, Merge second TeamSpeak as a virtual, Move databases to AWS, Removing inactive channels. Duration ~ 5 minutes Description The TeamSpeak 3 server (voice.helpcomponline.com, voice.gamersarray.com) will be updated to the latest version 3.1.1. We will be moving […]
Hello, there was an outage for our TeamSpeak servers on March 16th at 6:53pm -> 8:02pm UTC. At the time we were performing work on our databases and mail servers. While normally this shouldn’t have affected TeamSpeak as the databases were only taken down for 3-5 seconds at a time, it for an unknown reason […]
There has been a lot of news surrounding the new CPU vulnerabilities named “Spectre” (CVE-2017-5753 and CVE-2017-5715) and “Meltdown” (CVE-2017-5754). None of our servers including those hosting MyExtraneous, GamersArray, and TeamSpeak are currently affected as they have already been patched and have been patched for some time. Thank you all for your continued support!
We have performed an update from PHP 7.1 t o PHP 7.2 on all of our systems. If you’re having any issues please try refreshing the page and try again. If you still have issues please send us an email: support@helpcomponline.com Thank you for all your continued support!
Hello, We experienced a server failure on December 5, 2017 at around 2pm UTC on our primary server (SRV1). Our secondary services such as TeamSpeak were affected as the Database is hosted on the server that failed. We had contacted the host to perform a hard reset, while this did bring up most of the […]
Hello, since we haven’t posted a while, I figured I would give you an update on what’s going on. These are not finalized and are still being worked on. Some of you may have noticed you can log in using Google, and Facebook. Yes this does work and you can use it. However this will […]
Planned Maintenance ✓ Resolved Server Maintenance System TeamSpeak Reason for Maintenance Upgrade TeamSpeak server to 3.0.13.8, backup databases, Add additional memory Duration ~ 5 minutes Description The TeamSpeak 3 server (voice.helpcomponline.com, voice.gamersarray.com) will be brought down to update to the latest version 3.0.13.8. We will be upgrading the memory on the machine to prevent issues […]
We are currently investigating why TeamSpeak is not responding. We’re unable to connect to the server, or able to send a distress signal to force a reboot. We’ve also received multiple alerts regarding CPU usage and memory usage. Update 2:41 UTC – We’ve successfully sent a shutdown command. We’re rebooting the server now. Update 2:42 […]
We will be performing another inactive channel wipe on July 18, 2017. Please check https://gamersarray.com/teamspeakchannelactivity to see if your channel is inactive. Only inactive channels (channels with a red icon) will be deleted. If your channel is showing as inactive and it should be active please submit a ticket here: https://support.helpcomponline.com/en/new-ticket – Include your channel […]
We have updated the Channel Management system to 1.1. This includes some graphical changes, bug fixes, and some new features. If you find any issues please open a ticket or submit a bug report at http://bugs.helpcomponline.com/ Normally we wouldn’t make a post about this, but this was a fairly big update (50+ changes) we […]