Planned Maintenance ✓ Resolved Server Maintenance System TeamSpeak Reason for Maintenance Upgrade TeamSpeak server to 3.0.13.8, backup databases, Add additional memory Duration ~ 5 minutes Description The TeamSpeak 3 server (voice.helpcomponline.com, voice.gamersarray.com) will be brought down to update to the latest version 3.0.13.8. We will be upgrading the memory on the machine to prevent issues […]
We are currently investigating why TeamSpeak is not responding. We’re unable to connect to the server, or able to send a distress signal to force a reboot. We’ve also received multiple alerts regarding CPU usage and memory usage. Update 2:41 UTC – We’ve successfully sent a shutdown command. We’re rebooting the server now. Update 2:42 […]
We have updated the Channel Management system to 1.1. This includes some graphical changes, bug fixes, and some new features. If you find any issues please open a ticket or submit a bug report at http://bugs.helpcomponline.com/ Normally we wouldn’t make a post about this, but this was a fairly big update (50+ changes) we […]
Unfortunately when we were testing the deployment system it pushed outdated files to the web server which caused System Status to stop working. We have resolved this issue, but it will take a few days for the bugs to disappear as the job running has failed multiple times and has not filled in required information. […]
Although MyExtraneous is deprecated and I highly recommend you not use that system, I have updated it to support https as well as fix some bugs. I am currently working on a global ban list for GamersArray – so you can view TeamSpeak / Website bans.
I have disabled MyExtraneous from new channels and registration as GamersArray is a lot more secure and faster. There however have been some people that were unhappy with this. As such I’ve re-enabled MyExtraneous. If you wish to create a channel there you are free to do so, however the GamersArray method is preferred as […]
Major Incident High Severity Service Partially Restored ✓ Resolved High Latency / Packet Loss Issues Description High latency / ping on TeamSpeak, possibility of losing connection. GamersArray loading issues. Impact Minimal impact, some downtime may be possible. Users may experience issues while talking such as robotic voices or delays. Scope of Impact Everywhere Application(s) / Server(s) […]
There have been connection issues both to our website and TeamSpeak server. I’ve notified the host of the issue. If they’re unable to resolve this I will be moving the TeamSpeak server to another location as it only seems to be affecting the East Data Center. This does not seem to be a DoS issue […]
I have received some reports from about 3-5 users that are having issues connecting to our servers (GamersArray and TeamSpeak). After extensive testing there is no issues on our end so it seems to be a DNS or a DNS node issue going from their locations to our Data Center (South Carolina). I have […]
We were recently informed that some users were unable to edit their channel descriptions inside TeamSpeak. If you’re unable to do something inside TeamSpeak, please contact one of the admins. If we’re not notified of potential problems we might not find out about them for some time. Anything you can do on GamersArray you should […]