This issue has been resolved. This issue was caused by a failing router in the data center. There is currently an ongoing issue with our host. After some investigation it seems to be a routing node is having an issue and is being looked into. If I receive any more information I will update this […]
Some people may have been aware that the site was extremely slow. This was due to an issue with page compression and has been resolved. Sorry for any inconveniences.
As of Dec 24 05:22 UTC all inactive channels were removed. Primary Channel Active Inactive Total Primary FPS 1 11 12 Indie 0 3 3 MMORPG 17 21 38 Strategy 9 5 14 Other 18 13 31 Other Public 0 0 0 Private 10 4 14 Premium 0 0 0 Aion 8 1 9 All […]
We have approved channel icons for all channels that use GamersArray Channel Management. If you don’t like any of the icons in the list please submit a ticket (https://support.helpcomponline.com/new-ticket) include the icon (attached – 16×16), and the channel name. To use the Icon system, please go to Edit Channel > Beside Channel Icon click on […]
Planned Maintenance Major Incident High Severity Service Partially Restored ✓ Resolved Server Maintenance System TeamSpeak & GamersArray Web Server (SRV) Reason for Maintenance Upgrade TeamSpeak server to 3.0.13.4, backup databases, upgrade system & kernel (TeamSpeak & GamersArray), modify system resources for TeamSpeak Duration ~ 10-15 minutes Description The TeamSpeak 3 server (voice.helpcomponline.com, voice.gamersarray.com) and the […]
We have enabled Premium Channels to the public. To qualify, your channel must be active and have an average of 5 people per week, it must be using our GamersArray Channel Management System (either migrated or created here), and it must be under one of the main channels (Indie, FPS, MMORPG, Strategy, Other). If your […]
I have disabled MyExtraneous from new channels and registration as GamersArray is a lot more secure and faster. There however have been some people that were unhappy with this. As such I’ve re-enabled MyExtraneous. If you wish to create a channel there you are free to do so, however the GamersArray method is preferred as […]
Major Incident High Severity Service Partially Restored ✓ Resolved High Latency / Packet Loss Issues Description High latency / ping on TeamSpeak, possibility of losing connection. GamersArray loading issues. Impact Minimal impact, some downtime may be possible. Users may experience issues while talking such as robotic voices or delays. Scope of Impact Everywhere Application(s) / Server(s) […]
Planned Maintenance Major Incident High Severity Service Partially Restored ✓ Resolved MyExtraneous Server Maintenance System MyExtraneous Reason for Maintenance Upgrade Virtualizor, upgrade system resources Duration ~ 2 hours Description The MyExtraneous server will be brought down to be upgraded to a better virtualizor as well as the system resources will be upgraded to support a higher […]
There have been connection issues both to our website and TeamSpeak server. I’ve notified the host of the issue. If they’re unable to resolve this I will be moving the TeamSpeak server to another location as it only seems to be affecting the East Data Center. This does not seem to be a DoS issue […]
I have received some reports from about 3-5 users that are having issues connecting to our servers (GamersArray and TeamSpeak). After extensive testing there is no issues on our end so it seems to be a DNS or a DNS node issue going from their locations to our Data Center (South Carolina). I have […]
We were recently informed that some users were unable to edit their channel descriptions inside TeamSpeak. If you’re unable to do something inside TeamSpeak, please contact one of the admins. If we’re not notified of potential problems we might not find out about them for some time. Anything you can do on GamersArray you should […]