High Latency Issues – Resolved
| Major Incident | High Severity | Service Partially Restored |
✓ Resolved |
|---|
| High Latency / Packet Loss Issues | |
| Description | High latency / ping on TeamSpeak, possibility of losing connection. GamersArray loading issues. |
| Impact | Minimal impact, some downtime may be possible. Users may experience issues while talking such as robotic voices or delays. |
| Scope of Impact | Everywhere |
| Application(s) / Server(s) Impacted | TeamSpeak – Voice.helpcomponline.com
GamersArray All services hosted on SRV |
| Incident Start Time | Friday, August 5, 2016 at 7:00 AM UTC |
| Incident End Time | Monday, July 25, 2016 at 9:20 AM UTC |
| Cause | Still being investigated by datacenter. This will be updated when we receive more information.
If you’re having issues connecting to TeamSpeak, please send an email to support@helpcomponline.com |