There are connectivity issues in our NJ datacenter. The host is looking into it.   Affected Systems: Primary DNS, TeamSpeak, GamersArray, Services hosted on SRV Current Status: Resolved. [April 19. 09:08 UTC – DDoS attack at our host.]   Sorry for any inconvenience. This shouldn’t happen much longer as we are switching hosts due to […]

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We may be moving our server again due to the recent amount of DoS attacks at our current datacenter as well as to get ready for our re-release. We plan to make this transition on Friday April 15, 2016 but may delay it. During this move we will move to a better rated datacenter that […]

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I am aware of a connection issue currently happening with our TeamSpeak server. I have notified the host as I’m unable to remote in at all, nor am I able to restart the server.   Current Status: Resolved – 3:03PM UTC [Due to a DoS attack on another server] Update: 2:54PM UTC – Restart has […]

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Some people have notified me that there’s high packet loss occurring and that connection quality is bad. As I suspected a DoS I have enabled advanced DoS / DDoS protection and have turned on connection limiting. After doing some research network traffic is normal and there’s no DoS/DDoS alerts. I have notified the host about […]

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We're releasing GamersArray Channel Management for public testing! This means that our MyExtraneous system will become deprecated shortly. I will slowly start adding notices to the site recommending people move to GamersArray. Please see http://support.helpcomponline.com/kb/3-website for tutorials using this new system. If you're having issues, open a support ticket or email support@helpcomponline.com The following are [...]
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Currently we’re running version 3.0.11.4 and may not update to the latest 3.0.12.x as there have been a lot of security vulnerabilities introduced in 3.0.12.x It seems the latest version (3.0.12.3) seems to have fixed most, but we’re still looking into it. When we receive more information we will let you know.   Depending on […]

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